Delete your Maho account and data
Updated: October 29, 2026
Use the steps below to request deletion of your Maho account and associated data. You do not need to reinstall the app.
- Email hello@appar.com.tw from the email address you use to sign in to Maho. Use the subject “Maho account deletion request”.
- Tell us whether you want the entire account and associated data deleted or only particular data. You may include your sign-in method, such as Google or email. Do not send passwords, payment card numbers or identity documents.
- We will verify the request through your account email. If you cannot access that address, explain this in your message so we can help verify ownership.
- After necessary verification, we will process deletion of the account and associated personal data and confirm the result. Any limited retention required by law or security will be explained with its reason and duration.
Deletion scope and purchases
The request covers account details, saved items, notes, analysis and AI conversations, learning progress and other personal data associated with the account. Limited records required for accounting, law or fraud prevention may be retained. Google Play or Apple controls the payment and transaction records it holds. Deleting a Maho account does not request a store refund or delete your Google or Apple account.
You can also reach this page in the app: Me → Settings → Delete account and data. Save any learning content you need first.